Options. @goslow wrote: If your existing coax cable from the hub runs to the outside omnibox and the phone wire does the same then the VM tech may be able to follow the existing coax cable route from the hub for a new phone wire and make the link inside the omnibox outside. Connect the Hub’s power cable with the blue tab. 1. Broadband Deals. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Virgin Media; My Virgin Media; Shop; Help;. Entertain me; Broadband Deals. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Sorry to hear of the lack of wall socket on the inside of your property. Reply. But I have no Virgin Media Wall socket in my house. that allows the RF and Power on the ONU outside to be on a single socket (rather that running 2 cables in) Reply. No Wall Socket for Internet and TV in QuickStart, set up and connections Wednesday; Need a new internet wall connection in QuickStart, set up and connections Saturday; Socket in QuickStart, set up and connections a week ago; Old house and new house different wall sockets in QuickStart, set up and connections a week agoCall the Pre-installation and delivery team on 0800 052 1734. Re: Moving virgin media wall socket. 1 Mar 2016. You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall socket for you. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. If there are any issues with the date or time please let me know and we can look to alter this to something more suitable. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Look outside for a brown or grey VM box on the wall and trace the cable to the inside. But the coaxial cable came with the kit is cable con 4. Re: cable not fitting wall. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. Manage Your Account. Virgin no longer supplies FM Radio service via its cable so you won't be able to get that (assuming you wanted it) even though one of the terminals on the main box is labelled 'FM'. 4cm) crater. Reply. Browse Virgin Media Virgin Media Community. I am happy to help with this. Issue is the TV, the 3 boxes will need to be installed in the kitchen / diner which is accessible from the wall on the front of the house so thats no problem, the other two box's will require the cable being taken around the side of the house to the back over the garage thats attached on the side, once round the back its one cable to the middle. just moved in, can see the brown cable coming in from outside but there's no VM. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. For a wires-free alternative, you could use a cordless phone setup. However, I do not have any of the specified wall sockets available. In response to robertdwhite. . No inside box (current house) just an outside box with single cable into the house and a splitter for the modem / Tivo box 3. Most Virgin Media customers will receive a Hub 3 router. Connect the Hub’s power cable with the blue tab. Tudor. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Post some clear photos of the cable(s)/connector(s) inside which come from the brown box. If I couldn't get the proper wall socket, the internet is not going to be set up su. I will private message you now to confirm your details. Thank you for your post. 0 Kudos Reply. Virgin Media engineer installation. If possible, I would like to get rid of this rather ugly white. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. You'll have to cut the cable and seal the hole up. However, I do not have any of the specified wall sockets available. Explain what needs to be done and book an engineer visit. Security matters. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. My current package downloads 14Mbps maximum way short of the 23-53Mbps advertised. All forum topics; Previous topic; Next topic; 14 REPLIES 14. screw the master socket back to the wall. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Entertain me; Broadband Deals. the 2 wires end up inside the wall, I cannot see further where it is leading to. Room 1 - install a twin RJ45 socket on the inside wall by the router. 4. Sorry to hear of the lack of wall socket on the inside of your property. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Summary of Contents for Virgin Media Virgin TV V6. I have tried to contact vm but I don’t have a landline number so they w. The "two cables" sound very like a Sky dish install. on 12-01-2023 10:45. Options. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi, I have ordered a self installation kit for broadband and landline. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. on 17-09-2022 22:50. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Check outside for the omnibox (brown or grey) and trace the cables to the inside. If there is one you need to trace it back to the wallbox outside where it will connect to a splitter inside it. 100. Joining in Options. Re: cable not fitting wall. . Networking and WiFiSame thing happened, and on all the wall phone points. The connector with the yellow label looks like your VM connection, the other two look like satellite. Virgin Media Quickstart set up. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. )In this video, I am showing the sta. If you live in a property that's recently been added to Virgin Media's network and have just booked your installation or thinking about having Virgin Media i. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Don’t plug the power cable into a plug socket yet. We have tried plugging it into the only box we found it would fit but no luck. 0. 19 minutes ago. Browse Virgin Media Virgin Media Community. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. It has two outputs on the left of the wall box. However, since theres no virgin media socket is it possible if someone who works at v. Explain what needs to be done and book an engineer visit. There should then be. Second, you'll likely need a manned installation for your VM services. 168. Welcome to the community and thanks for taking the time to post here on the forums. I have a Virgin Media wall socket, it's the white box in Picture 1. They can arrange for an engineer to come to the property to complete the installation. The box and cables may have been removed by the previous occupiers. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsThe steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. However, as I have been trying to set this up, I noticed that I - 5055231Call the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. Sign in . Many thanks goslow, Tudor and Client62 for your advice! The best solution for me would be a socket within the wall, similar to what - 5422013. SpeedHello ive recently bought the quick set up broadband but seemed to not have the right wall socket, I’ve looked around the house but there is a cable that looks promising so I followed it outside and it’s not connected to anything nor does it have anything to connect to (seems like a useless wire) I. Back a step. remove the VM wall box 2. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. To find it look around your home for a larger phone socket with a line in the middle and possibly a BT or Openreach logo. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . There must have been a previous installation or you would not have been offered a self install. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsCan't find wall socket in QuickStart, set up and connections Saturday; Hub3 to Hub5 cable issue in Networking and WiFi Thursday; Solid Red Light & Intermittent Wifi in Networking and WiFi Tuesday; Replacement PSU for Super Hub 4 in Networking and WiFi Tuesday; No Virgin Media wall socket in my apartment in QuickStart, set up and. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. which will give you a general idea of VM fixtures and fittings. How to book an engineer to install wall socket I got quick starter kit but I haven't got a wall socket - 4958051What confuses some people is the push-on connector provided. Some VM installations do not have an internal wall box, just a trailing lead. Plug the WiFi Pod into a socket on a wall inside your home and make sure it’s upright. The second two black cables are from a satellite dish, used by. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. Sign in . dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. . virgin media internal wall box. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Engineer visit. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Hi Tony, which product would you recommend from Amazon?. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. If you have been given a Quickstart pack, but. Hello, The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything - 4353656. The box and cables may have been removed by the previous occupiers. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. If it is a loose cable only, you will need one of these to connect the Quickstart cable. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. cable from wall. The problem is the Hub is in my Study and the - 4964746. VM BB TV Landline. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. Try tracing the cables back to the house from the brown box outside. 4. The engineer will bring everything needed to install your Virgin Media services on your chosen day. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. A network adapter – you’ll need this for every computer you want to connect. I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, BrianLook outside for a brown or grey VM box on the wall and trace the cable to the inside. Inside is 3GB RAM and a Mediatek OctaCore, while on the rear is an. Tried looking but can't see a way to book an engineer for this? Thanks. on a domestic hub you look at the values thus. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. But I have no Virgin Media Wall socket in my - 5339557. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. I have received our virgin media Hub but I am unable to plug it in to the wall socket. 0 Kudos. Try plugging the cable you can see into the hub to see if it works. A photo would be helpful if possible. The cable could be hidden within, or behind, furniture. I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. Forum Team. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. on 25-09-2022 15:41. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Hello, I've just recieved our VM hub5 and unable to. both appear. No virgin media wall socket. u just run a long cable from the box inside to whatever room u want. In response to Jonny-M. Measuring a compact 230x153x55mm and weighing 1. I'm a Very Insightful Person, I'm here to share knowledge. CryptoRobert_P. Reply. We have a virgin media wall socket with an - 4353656 - 2. If there is one you need to trace it back to the wallbox outside where it will connect to a. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet and after following the wires from the brown. Got my virgin media self install kit but I don't have a virgin socket. 0. We have the quickstart pack but sadly cannot get broadband set up and working. I've now cleaned it to the point where the connector/socket is visibly clean and the threads are all fully exposed. I have the old virgin media wall socket. 0 Kudos. This is designed to push over the existing screw connector the outlet has. You can also check for a loose cable as not all properties have a socket. Browse Virgin Media Virgin Media Community. Fortunately potentially destructive surges are extremely rare. No virgin media wall socket. We need to remove the box inside aswell to decorate. VM don't use fibre inside the property. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. 3. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. . I am just received my QuickStart kit for Hub 4 but can't find any Virgin Media wallsocket and only have an Ethernet port in my wall. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 2. If you look into the back of your Hub, you'll see a port. I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, Brian Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday First is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. If there is no internal box or the cable has been removed, you will need to ring VM and request an installation visit to get the internal box fitted. Hello tejeshn. The coax cable from the study can be used for the other 360 box in the kitchen. There are multiple different branded wall boxes inside our flat but none. #4. my main box is in the living room but my cable modem is in my bedroom, so i have a cable from the box to my bedroom. Choose somewhere halfway between your Hub and where you’re experiencing poor coverage. But I. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. It doesn’t look like I can connect to ‘the wall socket’. • Check the connection is tightly connected, it will make a 'click' noise. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. 29-12-2022 20:58 - edited 29-12-2022 21:00. It works fine and my router (which is the black box in Picture 2),. Kain, regarding your question: I am looking to: 1. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. You can also identify a split socket looking at the side. My Virgin Media App. Security matters. Call the Pre installation and delivery team on 0800 052 1734 and explain the situation. Aug 8, 2011. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. I have only got one rectangular shaped white socket (Shown. Options. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I have no virgin media socket out let to be able to set up quick start even after being told it was already supplying to this address, I am - 5346460. I can only find the TV socket. Jan 14, 2022. The cable could be hidden within, or behind, furniture. Occasionally only a very short stub of wire is left. Mobile Your Account. Solved: hello, I’ve moved into a new flat with some dodgy paintwork. Manage Your Account. Find me on , Google+, and Linkedin. Manage Your Account. on 27-01-2023 17:22. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. 04kg, it will easily fit under – or even alongside – any TV. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Verify that the white cable is securely connected to the Virgin Media wall socket. Save £105. Solved: We have the quickstart pack but. 9. We have no intention of using virgin media in the future so it is fine for it to be removed permanently. 168. You need something called a barrel to connect the two. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. 4. #12. - 5156775. Sometimes there is no wall box, just a trailing cable. It is likely you will be waiting a few days. The proper and safe way is to call for technician visits to disconnect and reconnect. Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the wall socket at my flat is an open reach RJ11 socket. Got my virgin media self install kit but I don't have a virgin socket. Image below of the Virgin Media PSU Plug that connects to the coax. There are 10 types of people: those. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. So tiny joule protectors must be safe. Alternatives to Super Hub 2. Subscribe to RSS Feed; Mark Topic as New;. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. I unscrewed it and there is a male isolator inside the box. on 21-02-2023 19:59. On the day of activation, connect your new router to the master phone socket. We would like to show you a description here but the site won’t allow us. QuickStart, set up and connections. Hi - There only an old type of VM socket which doesn’t fit into what’s provided in the broadband kit. There should then be an wall socket/faceplate in the home with one of these three logo's on it which you can use to install the kit. There’s not a virgin media wall socket anywhere I’ve checked. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. My previous sky microfilter attached here. Checked every room in the new house but there were none. Hi, Same problem here. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Damaged Virgin wall box: This is the box outside your home that houses the connection from the Virgin Media network to your home. Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket. VM guy was happy with that and did a nice neat job inside. Virgin Phone Switchover. Follow any cables that come from it and go inside - if you can't see any cables, look inside opposite external box as they may just have drilled through wall. Check service status. It is likely you will be waiting a few days. Kath_F. You can visit the website virginmedia. cheshire_man. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. From that brown box on the wall trace the cable to the inside. I've lived in several houses with Virgin Media and seen several different combinations of inside / outside box. If you can call our Pre-installs team on 0800 052 1734, they will be able to convert this to a manned install. Sometimes there is no wall box, just a trailing cable. Call the Pre installation and delivery team on 0800 052 1734 and explain the situation. If a quickstart kit was available for you, this means that there was once a Virgin Media, NTL or Telewest service at the property previously. If there. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. It's a 6" brown or grey square-ish box, usually on wall facing the road or pavement. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. You need to go outside and locate the brown or grey omnibox on the wall. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Just had the Hub 3 delivered for Quickstart. The installation should take around an hour. Don’t worry that it is not a threaded plug. Connect two short ethernet cables into the socket from the VM router (thinking to use a network switch to avoid using up 2 of the router ports which I need for other items in that room) Then take 2 measured lengths of external grade ethernet cable, crimp/attach them. A non-split socket will have the sockets and screws in the middle. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. The power supply must fit the correct way round. Virgin Media;. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. Inside the External Wall Box – FTTP RFoG Node. Paul_DN. 5 metres, through an internal wall, under floorboards for 2 metres, then it goes through an attenuator and a tv/data splitter, and the two cables then run through chasing and to the back of the socket box which is a modular type using two of these(46007). When I proceeded to set up my Hub 3 I quickly realised that. Getting Connected with Virgin Media is easy when you have a wall socket. This video will show you how to install a Virgin Media extension cable. If so you would need a maned install. I was told I wouldn’t need it but if I found that I did I wouldn’t get charged. If it is a loose cable only, you will need one of these to connect the Quickstart cable. 1 Kudo. Business, Economics, and Finance. Hi there, I have just moved into a new rental property and I was told the previous tenants were using Virgin Media broadband. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. The cable on the right looks like is for a Freeview TV antenna. Or wait here a day or two for a VM Mod to pick this up. This hole will typically be up to 1cm in diameter and often positioned near your front door. Sounds like you need a manned engineer install rather than self-serve. Finally, they'll complete the setup to make sure it's all working. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. Armed with this knowledge, homeowners will be able to. I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. 1 [or 192. com and book a technician. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. Manage Your Account. Tudor. Hi , Welcome to our Community Forums and thanks for your post. There’s even no BT wall socket. Some photos would help us. Thanks robertdwhite, I have booked a visit for the next available slot which you can view here via the MyVM app. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. Wiring diagram for virgin mediaVirgin media tv v6 box isn't losing one of its best features yet Productivité comédie gonfler box internet fibre subvention impliquerVm cable to fibre upgrade experience?. When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Hello, I have ordered a broadband only package and opted in for the Quickstart Self-Installation method but have only realised I do not - 5321715. These are designed to push over the screw thread on the socket. on 14-09-2022 12:00. I don't have an outside box at all. Options.